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Frequently asked questions1

Price Promise

Our Price Promise

Here at The UK Caravan Centre, we are committed to offering the best value available in the UK. While we strive to do so by providing an unmatched range of products and excellent customer service, we also work hard to always be competitively priced. We are so confident that we are, we promise to match any advertised price inclusive of delivery costs from other UK retailers. We never want our customers to have to decide between what we feel is the best online retail experience in the market and a lower price. At UK Caravan Centre, we want you to have both the best shopping experience and the best prices!

What requirements must be met to have a price matched?

All of UK Caravan Centre’s Mobile Homes destined for delivery within the UK are eligible for a price match. However, the product offered elsewhere, its purchase price, and the competitor must meet the following criteria:

The competitor’s product must be identical as that offered at UKCC (e.g. same size, colour, specification, model year, etc.)

The competitor’s product must be in their stock (at their showground) at the time of the price matching

The competitor’s price must include delivery, or, if not, delivery costs will be added to the offer price to create a total price inclusive of delivery (delivery costs will be estimated using the competitor’s delivery policies based on that product alone being ordered)

The competitor’s price must be publicly advertised online and verifiable at the time of the price matching, and cannot include any volume, personal or membership discounts. We cannot match multi-item promotional offers like “buy one get one free” or bulk buying discounts

The competitor must be based in the UK and sell direct to consumers, e.g., no auction or marketplace sites like ebay or Amazon resellers. (If you have a price from an international retailer, we will still endeavour to match the price, but we cannot guarantee it – please ask!)

Note that no other promotional offers can be used with a product which is price matched. In other words, discount vouchers cannot be applied to price matched products to receive a further discount. We cannot retrospectively price match after the product has been ordered. We reserve the right to restrict the number of items which can be purchased at a matched price to that which can be reasonably expected to be for personal use – purchase of multiple items at a matched price will only be allowed at the discretion of UKCC’s customer service team.

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